ORDERS

If an item is out of stock, when can I buy it?
We are sorry to hear that the item you want is out of stock. The best way to stay up to date about your desired items is to use the ‘Notify me when back in stock’ feature that appears by the different sizes of each sold out product. If you choose this option, we will send you an email notification if and once the product is back in stock or returned by another customer.

How can I know if my order has been processed correctly?
We are so happy that you bought a style from MIMOSA Studio and we give you a big thank you! Shortly after you have placed your order, you will receive a confirmation email including your order number and a summary of the products purchased.
If you have not received the confirmation email for your order 24 hours after making the purchase, the most frequent reason is that there has been a typing mistake in the email address provided. In any case, please contact our Customer Service team through the form or by sending an email to hello@mimosastudio.eu. Available items are shipped 1 or 2 business days after purchase, except for orders placed during the weekend or on a local holiday. In those cases, orders are processed during the next business day. 

How can I use a promotional code?
You can enter the promo code (make sure to write it exactly as it appears) before confirming the order and making the payment. Only one promo code can be used at a time. Most codes will not apply to products on sale or already discounted, unless otherwise specified. If you are reading this, you will be glad to know that we have a 10% discount code that you can use on your first purchase. You can also apply it if you have never used it before. The code is: HELLOIAMMIMOSA

How can I track my order?
Access your shipping confirmation email to track your package and check delivery status. There should be a link in the email that will redirect you to the carrier website, where you can get an updated status of your order. **If you have not received this email, check your spam folder. If you still have not received the email, please contact our Customer Service team through the form to solve your problem or by sending an email to hello@mimosastudio.eu.

I have a problem with my order, what can I do?
Do not worry! For issues related to purchases, such as: order status, changes in delivery address, errors when placing the order, erroneous products, defective items, partial deliveries, etc., please contact our Customer Service team through the form to solve your problem or by sending an email to hello@mimosastudio.eu. Please note that, once your package has left our warehouse, we cannot guarantee a successful change in delivery address in case you might want to do so. If the change is requested and processed before your order has shipped, it is possible to make a change in the delivery address.

SIZING & CARE

Is the fit true to size?
When it comes to fashion, we know that the most important thing is to find the perfect fit. Everybody is different, and that’s why all our clothing is designed to provide maximum fit consistency within a range of styles.

How can I take care of my MIMOSA Studio pieces?
Our garments are made from sustainable fabrics, so we recommend that you care for them with detergents that are as natural as possible. You will find specific washing instructions for each garment on the back of the label.

PAYMENTS

What payment methods do you accept?
We currently accept the following payment methods through our website:

  • Visa
  • Mastercard
  • Apple Pay
  • Google Pay
  • Amazon Pay

SHIPPING

Do you offer free shipping?
Yes! We offer free shipping in the EU* on all orders. *Free shipping in the European Union, except for the Canary Islands, Ceuta, Melilla, Cyprus, Malta, United Kingdom and Switzerland where we do not ship.

How long until i receive my package? And how much will delivery cost?
Orders within the European Union usually arrive 1 to 2 business days after they have been shipped. International orders (outside the EU) arrive 2 to 4 business days after being shipped.
* The estimated arrival date is calculated once the products leave our warehouse (you will receive a shipping confirmation email with the tracking details on this day). Available items ship approximately 1-2 business days after the order is confirmed.

Do I have to pay duties (customs fee) when I receive my package?
If the delivery address is in a country outside the European Union, you automatically become an importer. This means that your order will usually be retained in customs upon arrival in your country, waiting for the importer (you) to comply with the payment of duties and taxes. MIMOSA Studio will not be made responsible for the payment of these costs.
In case you decide not to comply with the payments of said tariffs and reject the package, this will incur in a penalty fee of 100€ (from the costs of returning the goods to origin) that MIMOSA Studio will subtract from your refund.

RETURNS

What is your return policy?
To make sure we can process your return successfully, please adhere to the requirements below when returning your package:
- The return request must be made within 15 days of receiving the order.
- You can request a return (refund on payment method) or an exchange (using Store Credit).
- Items must be unused and in their original condition, and labels and seals must not have been removed.
- The packaging / box must be the original and must be in perfect condition.*
- Use a plastic bag to cover the package (this is where the return label must be attached).
* If packaging requirements are not met, a 5€ penalty will be deducted from your balance.
WE DO NOT REFUND SHIPPING COSTS (OR CUSTOMS CHARGES) IN ANY CASE.

Do you offer free returns?
Sure! We offer free returns in Spain*, the European Union**, United States, Canada and Australia. If you are eligible for free returns and you have problems with the prepaid label or you come across an issue when sending the package, please contact us before paying for shipping costs yourself. *Does Not Include: Canary Islands, Ceuta, Melilla.

How can I return an item?
Keep in mind that there are several steps in the return process. After your items are received in our warehouse, they have to go through an inspection for approval of the refund, and once passed, they are re-entered into the system. If the return is approved, the refund is automatically processed according to your selection: Store Credit or Payment Method. Once the procedure is complete, you will receive a refund confirmation email. Generally, refunds are processed within the following week after receiving the return items. In some cases, especially during sales or in summer, when the volume of purchases is much higher, the process can be delayed because our logistics team has to open each package one by one for review. Therefore, the entire return process can take up to 21 business days from the moment we receive the package until the time the money is returned to your bank account: up to 6 days for processing and up to 15 days to complete the bank transaction.

How long will my refund take?
Keep in mind that there are several steps in the return process. After your items are received in our warehouse, they have to go through an inspection for approval of the refund, and once passed, they are re-entered into the system.
If the return is approved, the refund is automatically processed according to your selection: Store Credit or Payment Method. Once the procedure is complete, you will receive a refund confirmation email.
Generally, refunds are processed within the following week after receiving the return items. In some cases, especially during sales or in summer, when the volume of purchases is much higher, the process can be delayed because our logistics team has to open each package one by one for review.
Therefore, the entire return process can take up to 21 business days from the moment we receive the package until the time the money is returned to your bank account: up to 6 days for processing and up to 15 days to complete the bank transaction.

I’ve received the return email confirmation, but I didn’t get the money back, what’s going on?
Do not worry. If you have received an email confirmation for your refund, it has been successfully processed. You will have the money back soon!
For Visa or Mastercard refunds it can take up to 10-15 business days for the money to be returned to your bank account. If the payment was made via Paypal, the refund will be made according to Paypal’s return policies.
Please look for your refund under the name. Remember that we do not refund shipping costs.
If you experience an issue with your refund, let us know through our contact form and we will gladly help you.

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